Please refer to the information below for any questions you may have about product shipping, returns, or warranty, or other frequently asked questions.
We are here to answer your questions! If you don't see your answer on this page, please use the contact form at the bottom of the page and we will respond quickly. Thank you for supporting Fixture Gaming!
How long will it take to get my product?
Orders are generally filled within 2-3 business days and then shipped.
All products are shipped from Arizona, USA with UPS ground. You will receive a UPS tracking code when the product is shipped.
From there it should take approximately 4-8 business days to reach you, depending on your location and speed of UPS.
What is the return policy for orders on your website?
We want to make products people love. So if you find that Fixture S1 isn’t for you, we are happy to take it back under our a 90-day return policy. If you would like to return your order, simply email us at firstname.lastname@example.org and be sure to include your order number. We’ll reply with return instructions.
What if my Fixture S1 breaks?
We’ve worked hard to design and produce a high-quality product. However, in the unlikely event that a product defect occurs within the first two years of owning our product, we’re happy to replace it. Just get in touch at email@example.com and be sure to include your order number.
Is Fixture S1 compatible with Power A or 8bitdo’s controllers?
No, Fixture S1 was designed specifically for the dimensions of the official Nintendo Pro Controller, ensuring a secure fit. It does not work Power A or 8bitdo’s controllers.
Does Fixture S1 work with any third-party controllers?
Yes, if the dimensions of the third-party controller are similar to the dimensions of the official Nintendo Pro Controller, Fixture S1 should work. One controller we know Fixture S1 works with is the YCCTEAMS Pro Controller.
Is Fixture S1 compatible with the Nintendo Switch Lite?
No, Fixture S1 is only compatible with the original Switch, as it is specially designed to engage with the JoyCon rails to securely attach with the Switch.
Will Fixture S1 leave a mark on my Switch or Controller?
Fixture S1 was designed by gamers for gamers, and we worked hard to minimize the chance that our product would leave scratches or scuffs on the Switch or Pro Controller. From our experience, any marks have been minor compared to normal wear and tear on the system, such as from inserting and removing it from the dock. If keeping your Switch in pristine condition is something you highly value, we recommend not using any type of accessory that attaches to your system.
Will Fixture S1 be top heavy?
Fixture S1 was specifically designed to be exceptionally ergonomic, balancing the screen weight directly over your hands, reducing screen rotation and minimizing strain on the wrists. Our patented two-axis design allows you to smoothly and easily adjust the angle and height of your Switch for optimal comfort and gaming performance. If Fixture S1 feels top heavy while playing, simply rest your hands on a table or your lap and adjust the friction hinges to bring the screen over the controller until the top heavy sensation is gone.
Will Fixture S1 work with a slim, hard-shell case on the Switch?
No, Fixture S1 is designed with small, rubber nubs that make direct contact with the Switch, creating friction that holds the Switch securely in place. For this reason, the Fixture S1 will not work with cases on the Switch or ProController.
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